This directorate is headed by Deputy Controller-General of Prisons Ishaya A. Jagafa, MFR, mni

The Operations Directorate has the responsibility, among others

i.                    to ensure that all prisons nation-wide are administered according to law and managed in conformity with the United Nations Standard Minimum Rules for the Treatment of Offenders in custody;

ii.                  to ensure the maintenance of acceptable standard of activities in all prison according to their security categorization;

iii.                to ensure proper control by setting appropriate machinery in motion for effective monitoring of inmates for enhanced security management: thwarting escapes, prevention and containment of riots and generally providing secure environment for the staff and inmates in the performance of prison duties;

iv.                to collect statistical data for planning and research for improved service delivery;

v.                  to enlighten the general public on the activities of the Service thereby enlisting their cooperation towards the reintegration of discharged inmates into the society;

vi.                to assure security for Escort duty staff as well as the inmates they convey to courts and to other prisons; and

vii.              to provide enhanced intra-service communications etc.